Useful Contacts
B
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Bank of England
Phone: 020 3461 4444 (Monday to Friday, 9am – 5pm)
Email (general enquiries): enquiries@bankofengland.co.uk
Website: www.bankofengland.co.uk
C
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Citizens Advice
Phone: Monday to Friday, 9am – 5pm
Adviceline (England): 0800 144 8848
Advicelink (Wales): 0800 702 2020
Website: www.citizensadvice.org.uk
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Countrywide Surveyors
Website: www.countrywide.co.uk/
Contact us: www.countrywide.co.uk/about-us/contact/
F
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Financial Conduct Authority
Phone: Monday to Friday, 8am – 6pm and Saturday, 9am – 1pm
Freephone: 0800 111 6768 (freephone)
From the UK: 0300 500 8082 (from the UK)
From abroad: +44 207 066 1000 (from abroad)
Next generation text relay: (18001) 0207 066 1000
Website: www.fca.org.uk
How to complain: www.fca.org.uk/consumers/how-complain
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Financial Ombudsman Service
Phone: 0800 023 4567 (Monday to Friday, 8am – 5pm)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Make a complaint online: www.financial-ombudsman.org.uk/make-complaint
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Financial Services Compensation Scheme (FSCS)
Phone (from the UK): 0800 678 1100 (Monday to Friday, 9am – 5pm)
Phone (International): +44 207 741 4100 (Monday to Friday, 9am – 5pm)
Website: www.fscs.org.uk
Contact us: www.fscs.org.uk/contact-us/
G
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GOV.UK
Website: www.gov.uk/
Money and tax: www.gov.uk/browse/tax
M
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Money Helper
Website: www.moneyhelper.org.uk/en
Contact us: www.moneyhelper.org.uk/en/contact-us
P
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Payplan
Phone:Â Monday to Friday, 8am – 8pm and Saturday, 9am – 3pm
Main phone line: 0800 316 1833
Debt Management Plan (DMP): 0800 316 7155
Individual Voluntary Arrangement (IVA): 0800 912 7269
Trust Deeds and Sequestration: 0800 197 7211
Bankruptcy: 0800 197 7211
Debt Relief Orders (DRO), Repayment Arrangements, and DIY Debt Plans: 0800 009 4145
Website: www.payplan.com
R
S
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StepChange Debt Charity
Phone: 0800 138 1111 (Monday to Friday, 8am – 8pm and Saturday, 9am – 2pm)
Website: www.stepchange.org
Contact us: www.stepchange.org/contact-us.aspx
T
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TransUnion
Phone: 0330 024 7574
Email: UKConsumer@transunion.com
Website: www.transunion.co.uk
Complaints procedure: www.transunion.co.uk/legal/consumer-centre/complaints-procedure
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The Community Legal Service
Phone: 0114 7496 0170
Email: info@clsdirect.org.uk
Website: www.clsdirect.org.uk
Contact us: www.clsdirect.org.uk/index.php/contact/
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The Law Society
Website: www.lawsociety.org.uk
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