You’re our No1 priority
Life can sometimes present you with unexpected challenges, and if you find yourself in need of additional support, we may be able to help.
If you would like to let us know your circumstances and/or request support, then please contact us. If you’re happy to discuss your situation, you can contact us by phone on 0161 741 3160. Alternatively, you can email us at info@no1copperpot.com or complete our online form.
The information you choose to share with us will be treated as confidential and will not be shared externally (such as with your employer or family) unless there are legal requirements to do so.
Support Topics
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Need additional support?
Our website provides accessibility options that enable you to resize text and underline and/ or highlight hyperlinks.
- On desktop , click the AA icon in the top right-hand corner.
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We can also provide additional support through the RNIB business service to offer credit agreements in the following alternative formats:
- Braille
- Large print
- Audio CD versions
To make a request or to let us know how we can better support you, click here to fill out our online form. All information you share will be confidential.
We offer video calling with the use of transcribe to allow you to read the information provided and you can respond via a chat box.
If you have a hearing or speech impairment you can use Relay UK.
Website: https://www.relayuk.bt.com/
Please click here to let us know how we can better support you. All information you share will be confidential.
Dealing with an injury, illness, disease, or physical condition that is having a negative impact on your quality of life and daily function can be really difficult. We understand that situations like this can also impact your mental health as well as your finances. If you are suffering from a serious illness, we’re here to offer financial support where we can.
Sometimes we can lessen your money worries directly, such as helping with loan repayment options. Please note, we will need to take your individual circumstances into account to assess whether we can offer this level of support.
Let us know your circumstances by clicking here to fill out our online form. All information you share will be confidential.
If you find yourself in a position of needing help to looking after your money, or want to support someone else, you can give someone you trust access to your accounts. You may need to do this if have a serious health condition or want to get things ready for when you might not be able to manage in the future.
Trusting someone with access to your account is an important and scary decision but if it will improve your wellbeing it may be something for you to consider. You can decide what access your representative can have but it normally includes allowing them to:
- Use your accounts in the same way you would.
- Accessing your account by phone or email.
Let us know your circumstances by clicking here to fill out our online form. All information you share will be confidential.
External National Services
Money Advice Plus, a registered charity also known as the Money Advice & Community Support Service, is committed to supporting individuals dealing with financial difficulties. Alongside face-to-face services in Sussex, they offer a national telephone advice service.
At some point in life, everyone faces challenges such as illness, mental health issues, poverty, relationship strains, or aging. Money Advice Plus provides confidential and unbiased guidance to bring peace of mind during these times.
Website: https://www.moneyadviceplus.org.uk/
Advice area: https://www.moneyadviceplus.org.uk/advice/
Council or Housing Association tenants can contact their landlord for support. A lot of social housing organisations provide support and have partnered with local agencies to help victims of domestic abuse.
Domestic abuse can happen to anyone. If you or your children are in immediate danger, dial 999 to call the police. If you can’t talk, dial 999 followed by 55.
Refuge is the UK’s largest organisation supporting survivors of domestic abuse. They empower survivors to overcome the physical, emotional, financial, and logistical challenges of abuse and rebuild their lives free from fear.
Website: https://refuge.org.uk/
Support area: https://refuge.org.uk/i-need-help-now/how-we-can-help-you/
Karma Nirvana operate the national Honour Based Abuse Helpline, for victims of honour-based abuse or forced marriage.
Website: https://karmanirvana.org.uk/
Getting help: https://karmanirvana.org.uk/get-help/
Women’s Aid is a charity for victims of domestic abuse and provides specialised help and support if you’re experiencing financial abuse.
Website: https://www.womensaid.org.uk/
Information and support area: https://www.womensaid.org.uk/information-support/
Contact area: https://chat.womensaid.org.uk/
Rights of Women is a free legal advice service for women that spans family law and immigration advice.
Website: https://www.rightsofwomen.org.uk/
Information and support area: https://www.rightsofwomen.org.uk/get-advice/
Men’s Advice Line is a dedicated team of supportive Advisors who provide attentive listening and unwavering belief in your experiences. They offer non-judgmental support, practical advice, and valuable information to assist you.
Their primary goal is to enhance the safety of men facing domestic abuse, including the safety of children, through confidential support services.
Website: https://mensadviceline.org.uk/
Support area: https://mensadviceline.org.uk/getting-support/
Helpline: https://www.rightsofwomen.org.uk/get-advice/call-our-advice-lines/
Age UK supports individuals to embrace life as you get older and offers a comprehensive range of support via their website or phone lines.
Website: https://www.ageuk.org.uk/
Information and advice area: https://www.ageuk.org.uk/information-advice/
Support area: https://www.ageuk.org.uk/services/
Hourglass is dedicated to supporting the mistreatment, abuse, and exploitation of elderly individuals in the UK.
Website: https://www.wearehourglass.org/
Support area: https://wearehourglass.org/hourglass-services
Signs of Financial Abuse
Financial abuse can happen to anyone and it is when someone takes control of another person’s finances. Financial abuse can be found in different relationships, including partners, family members or carers. It involves someone else controlling your spending or access to cash, assets and finances and can leave you feeling isolated and lacking in confidence.
What can financial abuse look like?
Financial abuse can look different for different people, and it can take a long time to realise you are being financially abused. But if you feel uncomfortable about the way that someone you know is behaving with your money, they may be financially abusing you. Here are some signs which help to spot financial abuse:
- Forces you to withdraw money or get credit in your name
- Takes control of your financial accounts
- Cashes in your pension or other cheques without your permission
- Adds their name to your account
- Pressures you to change your will in a way you’re not comfortable with
- Has offered to buy shopping or pay bills with your money, but takes it, and doesn’t use the money how you agreed
- Asks you prove what you’ve spent your money on
- Stops you accessing your bank, loan or credit card accounts
- Controls what you can and can’t spend your money on
- Sets up Direct Debits from your account to pay bills which aren’t yours or pay for goods and services which you haven’t bought
- Pressures you to arrange for your benefits to be paid into a bank account you don’t have access to
- Pressures you to draw down, transfer or stop making pension payments
- Makes you take out new insurance policies or stops you paying your existing ones
Accessing support
Taking the first steps to break free of financial abuse may seem scary, but you don’t have to do it alone.
If you or your children are in immediate danger, dial 999 to call the police. If you can’t talk, dial 999 followed by 55.
If you’re not in immediate danger, there are lots of organisations that can give you help and advice. If you aren’t able to contact any of the services below, your GP or other NHS healthcare provider will be able to talk to you in confidence about abuse and the help that’s available.
Support for your Mental Health
Everyone experiences fluctuations in their mental health, much like how our physical health can vary. The state of our mental well-being impacts our thoughts, emotions, and our ability to comprehend situations. It significantly influences our daily functioning, including our financial decision-making and money management skills. Mental health challenges can arise from various factors and can affect anyone, including individuals with disabilities or chronic health conditions, due to the additional stress they may endure. Remember you are not alone and support is available for when you need it.
Need Mental Health support?
Mind is an organisation dedicated to advocating for mental health in England and Wales. They offer a safe space to talk about your mental health, with trained advisors ready to listen and help you find specialist support if needed.
Website: https://www.mind.org.uk/
Information and support area: https://www.mind.org.uk/information-support/
Samaritans is here for you, day or night, providing a listening ear to anyone struggling to cope, without judgment or pressure.
Website: https://www.samaritans.org/
Support area: https://www.samaritans.org/how-we-can-help/
Offers a supportive listening service to anyone with thoughts of suicide. You can call the National Suicide Prevention Helpline UK on 0800 689 5652 (6pm to midnight every day).
Campaign Against Living Miserably (CALM) is here for you if you ever feel suicidal or have suicidal thoughts.
Website: https://www.thecalmzone.net/
Online tools: https://www.thecalmzone.net/tools-mental-health-support
Helpline: https://www.thecalmzone.net/suicide-prevention-helpline
Shout offers a confidential 24/7 text service providing support if you are in crisis and need immediate help.
Website: https://giveusashout.org/
Support area: https://giveusashout.org/get-help/
If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can contact Papyrus.
Website: https://www.papyrus-uk.org/
Support area: https://www.papyrus-uk.org/help-and-advice-resources/
Nightlines is a student-run listening and information service, available at night when other support services may be closed. Student volunteers provide a safe, non-judgmental space for you to speak freely and anonymously about anything troubling you.
Website: https://nightline.ac.uk/
Support area: https://nightline.ac.uk/listening-services/
CALL Helpline is the all-Wales mental health helpline, offering emotional support to anyone residing in Wales. Available 24/7, 365 days a year, their operators provide a listening ear for those seeking mental health support. The service is bilingual, allowing callers to choose between speaking with operators in Welsh or English.
Website: https://www.callhelpline.org.uk/
Phone: 0800 132 737
Text: ‘help’ followed by a question to 81066
LGBTQ+ Support
In the UK, LGBTQ+ support is readily available through organisations like Stonewall, Switchboard, and MindOut. They offer support such as accepting sexuality or gender identity, mental health support, guidance on ‘coming out’, and more. Local LGBTQ+ community centres also provide accessible support and services.
Need additional help?
Stonewall is a registered charity advocating for lesbian, gay, bisexual, transgender, queer, questioning, and ace (LGBTQ+) individuals everywhere. Their vision is a world where every LGBTQ+ person is free to be themselves and live life to the fullest.
MindOut is a dedicated mental health service created and operated by LGBTQ individuals with personal experience of mental health challenges. Their mission is to enhance the mental health and well-being of LGBTQ communities, making mental health a priority within our community.
Switchboard is a national LGBTQIA+ support line available to anyone across the country, at any stage of their journey. They provides a safe space to discuss topics related to sexuality and gender identity, including sexual health, relationships, and your personal feelings.
Request support from No1 CopperPot
Please fill in the form below and we will get back to you in due course.
The information you choose to share with us will be treated as confidential and will not be shared externally (such as with your employer or family) unless there are legal requirements to do so.
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Number One Police Credit Union Limited trading as No1 CopperPot Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number (FRN) 213301. For details visit http://www.fca.org.uk