The prize draw is managed and overseen by the Friends of No1 CopperPot, which comprises of voluntary elected Credit Union members.
All employees and any contractors associated with the Friends of No1 CopperPot’s prize draw will be made aware of any relevant policies and procedures and will be obliged to operate in accordance with them. The Friends of No1 CopperPot abide by the Credit Union’s policies in regard to all regulatory or legislative requirements.
Download the Rules of Play:
Making a complaint
Friends of No1 CopperPot are committed to upholding a high standard of member service with the public. If any member of the public is concerned or has any feedback regarding the method of promoting the prize draw or the prize draw campaign itself, it can contact Friends of No1 CopperPot to raise its concerns at info@no1copperpot.com. All communications will be passed on to the Society Chair, Paul Kelly.
All complaints and feedback will be treated individually, professionally and will be acknowledged and initially responded to within 48 hours.
Self-exclusion
Friends of No1 CopperPot are committed to supporting members who wish to self-exclude from the prize draw and restrict their own gambling. If you wish to do this you can contact the Credit Union by telephone or email and a colleague will discuss your options. The minimum period for self-exclusion is 6 months but you can elect a period of up to 5 years. We would also encourage members to register with a multi operator self-exclusion scheme such as GAMSTOP. Once you register with GAMSTOP you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. You can register with GAMSTOP here:Â www.gamstop.co.uk/register
Further information can be found here:
Protection of funds
Friends of No1 CopperPot do not hold member funds. All members funds are held by No1 CopperPot Credit Union in an account separate from Friends of No1 CopperPot. Prior to the monthly prize draw taking place any funds held are protected by the Financial Services Compensation Scheme if No1 CopperPot Credit Union should become insolvent. In the event that Friends of No1 CopperPot should become insolvent all funds will be made available for withdrawal or can be transferred into a savings account held with the Credit Union.
Cheadle Royal Business Park,
Cheshire, SK8 3GX
